Refund policy
At Fit Fluance, we want you to be satisfied with your purchase. If you need to return an eligible product, please review the conditions below.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must:
- Be unused and unworn
- Be in the same condition in which you received it
- Have its original tags, where applicable
- Be returned in its original packaging where reasonably possible
- Be accompanied by proof of purchase
How to Request a Return
Before sending anything back, contact us at:
Please include:
- Your order number
- The product you want to return
- The reason for the return
- Photos where relevant, particularly if the product is damaged or incorrect
Do not send a product back without receiving return instructions from Fit Fluance first.
Return Address
Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.
Important: Because orders may be fulfilled through third-party fulfillment partners, the return location may vary depending on the product and fulfillment arrangement.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If you receive a damaged, defective, or incorrect product, contact us as soon as possible at pariselaikae25@gmail.com and provide photographs or other relevant information.
We will review the issue and provide instructions for the appropriate resolution.
Products That Cannot Be Returned
Certain products may not be eligible for return, including products that:
- Have been used or worn
- Have been damaged after delivery through customer misuse
- Are personalized or made specifically for the customer
- Are otherwise identified as non-returnable on the product page
Any applicable product-specific restrictions will be communicated on the relevant product page.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer may be responsible for return shipping costs.
Exchanges
We do not guarantee direct exchanges.
If you need a different size, colour, or product, you may be required to return the original item and place a new order.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Contact
Fit Fluance
47 Goldreich Street
Johannesburg, Gauteng, 2001
South Africa
Email: pariselaikae25@gmail.com
Phone: +27 66 134 6785
