Shipping policy

At Fit Fluance, we aim to make your shopping experience simple and transparent. This policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed after payment has been successfully received.

Orders are generally processed within 1–3 business days. Once your order has been processed and handed over to the shipping carrier, you will receive shipping information and tracking details where tracking is available.

Order Fulfillment

Fit Fluance works with third-party fulfillment and shipping partners to process and deliver customer orders. Depending on the product and destination, your order may be fulfilled from a warehouse or distribution location selected by our fulfillment partner.

Delivery Times

Delivery times depend on the customer's location, the shipping method selected at checkout, product availability, and the shipping carrier.

The estimated delivery timeframe displayed at checkout should be used as the primary delivery estimate.

Please note that delivery times are estimates and are not guaranteed. Delays may occur because of carrier delays, customs processing, incorrect address information, weather, or other circumstances outside our control.

Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives the package.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address and contact information at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at:

Email: pariselaikae25@gmail.com
Phone: +27 66 134 6785

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us so that we can assist you in checking the shipment status.

If tracking shows that an order has been delivered but you have not received it, please contact us as soon as possible.

Customs and Import Charges

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country and local regulations.

Where applicable, these charges may be the responsibility of the customer.

Contact Us

For questions about shipping or your order, contact:

Fit Fluance
47 Goldreich Street
Johannesburg, Gauteng, 2001
South Africa